FAQ

Welcome to INORA Motorsport: Your Drive, Our Passion

At INORA Motorsport, we’re driven by a single mission: delivering the highest quality automotive products to enhance your driving experience. Your trust fuels our commitment to excellence. Below, you’ll find answers to the most frequently asked questions. For any further inquiries, please contact us at inora.eu@gmail.com.

 

1. WHAT ARE THE SHIPPING TIMES?

We process all orders within 1-2 business days. Standard delivery times are between 5-7 business days, depending on your location.

Please note that unforeseen circumstances or high demand may occasionally lead to slight delays. Rest assured, we’re always here to help should any issues arise.

2. WHAT ARE THE SHIPPING COSTS?

We offer free delivery on all orders within the UK. For international orders, shipping costs will be calculated at checkout based on your location.

3. WHERE DO YOU SHIP?

We proudly ship worldwide, ensuring that no matter where you are, you can access our premium automotive products. However, shipping restrictions may apply in some regions. For more details, please contact us.

4. WHAT SHOULD I DO IF I ENTERED INCORRECT DETAILS?

If you’ve entered incorrect information or need to update your order, please email us immediately at inora.eu@gmail.com.

We’ll do our best to assist before your order is dispatched. Once shipped, changes cannot be made, but we will work with you on a resolution if the package is returned to us.

5. HOW CAN I TRACK MY ORDER?

We provide tracked shipping for all orders. Simply email us at inora.eu@gmail.com to receive your tracking information.

Please note that tracking updates may take 2-4 business days to reflect in the system after your order has been shipped.

6. DO YOU OFFER RETURNS?

Yes, we do. We stand by the quality of our products and offer a 30-day return policy to ensure your satisfaction.

Returns must meet the following criteria:

• Items must be unused.

• Products must be in their original condition and packaging.

7. WHAT IF MY PRODUCT IS DAMAGED OR DEFECTIVE?

If you receive a product that is damaged or has a manufacturing defect, we will replace it immediately. To process your request, please:

1. Take a photo or video of the defective product.

2. Email it to us at inora.eu@gmail.com with a description of the issue.

We will respond promptly to resolve the matter and ensure your satisfaction.

8. HOW DO I REQUEST A REFUND?

Refunds are processed after we’ve inspected the returned item. Once approved, the refund will be issued to the original payment method.

We aim to process refunds quickly and efficiently, so you can shop with confidence.

9. IS ONLINE PAYMENT SECURE?

Yes, all online payments are processed securely. Your payment information is encrypted and handled by trusted partners certified in secure payment processing.

10. WHAT ARE INORA MOTORSPORT’S VALUES?

At INORA Motorsport, we are passionate about:

• Innovation: Offering cutting-edge automotive products.

• Reliability: Providing products that you can depend on, every time.

• Customer Commitment: Ensuring exceptional service at every step of your journey with us.

We’re dedicated to empowering our customers with solutions that enhance performance, safety, and style.

11. HOW CAN YOU TRUST US?

INORA Motorsport is more than just a brand—it’s a promise. Our UK-based customer service team is available 24/7 to assist you with any questions or concerns. From the moment you place your order to the post-purchase support, we’re here to provide a seamless and trustworthy experience.

For additional inquiries, don’t hesitate to contact us at inora.eu@gmail.com.